All information will be kept confidential and will only be used to provide better experience to our patients.
1. How was your experience with the staff during registration &admission counseling? (Staff was helpful, explained the relevant details and cost of treatment, was able to answer my queries and helps in transfer to the ward)
2. How was your experience with the staff nurses and paramedical staff in the ward? (Staff was helpful, treated me well and was empathetic)
3. How was your experience with the doctor? (Was able to answer all patient care related queries, was empathetic and approachable)
4. How was your experience at the Pharmacy? (Accurate dispensation of medicines, min. wait time, seamless, friendly & helpful)
5. How was the experience with Billing? (Accuracy & explanation of itemized bill, seamless, min. wait time, friendly & helpful)
6. Rate the hospital’s cleanliness and directionals for different services. (Directional to pharmacy, X-ray room, billing etc.)
7. How was experience with the food in the hospital? (Taste, menu options, diet counselling, serving quantity, timeliness)
8. What was your experience with the discharge process? ( Discharge communication, explanation of the discharge summary, wait time from communication to actual discharge etc.)
9. How do you rate your overall stay in the hospital?
10. Overall experience:
11. Suggestions/ complaints(if any)
12. Special mention for any staff:(Name of the staff and your comments):
